1. Introduction
Swami Project Management Consultant LLP (“Swami PMC”, “we”, “us” or “our”) is committed to protecting the privacy of every person who visits this website or engages with our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights available to you in respect of that information.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 and the rules made thereunder, and the Information Technology Act, 2000 and rules framed under it. By using this website or submitting your information to us, you acknowledge that you have read and understood this Policy.

2. Scope
This Policy applies to personal information collected through this website, through our enquiry and contact forms, through correspondence by email, telephone or messaging services, and in the course of providing project management consultancy services to our clients.

It does not apply to third-party websites that may be linked from this site. Those websites are governed by their own privacy policies, and we accept no responsibility for their content or practices.

3. Information we collect
3.1 Information you provide to us
We collect information only when you choose to give it to us — by completing a form on this website, by writing to us, or in the course of an engagement. Depending on the context, this may include:

your name and the name of the cooperative housing society or organisation you represent;
your telephone number, email address and postal address;
the nature of your enquiry and any details of the property or project you describe;
documents and information shared with us for the purpose of an engagement.
You may browse this website anonymously. Providing personal information is entirely voluntary, although we may be unable to respond to an enquiry without it.

3.2 Information collected automatically
When you visit this website, our servers and analytics tools may record technical information including your IP address, browser type, device type, operating system, the pages you visit, and the date and duration of your visit. This information is used in aggregate to understand how the website is used and to improve it.

3.3 Cookies
This website may use cookies and similar technologies to remember your preferences and to collect the analytics information described above. Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functioning of certain parts of this website.

4. How we use your information
We use the personal information we collect for the following purposes:

to respond to your enquiry and to correspond with you about it;
to provide, administer and manage our consultancy services;
to share information about our services, projects and offerings where you have consented to receive it;
to maintain records of our correspondence and engagements;
to comply with applicable legal, regulatory, statutory and taxation requirements;
to protect our legal rights and to prevent fraud or misuse of this website.
We do not sell, rent or trade your personal information to any third party for marketing purposes.

5. The basis on which we process your information
We process your personal information on the basis of the consent you provide when you submit it to us, or where processing is necessary for the performance of an engagement with you, or where we are required to process it by law.

Where processing is based on consent, you may withdraw that consent at any time as described in section 6 and section 10. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

6. Electronic Communication
When you voluntarily send us electronic mail or complete a form on this website, we keep a record of that communication so that we are able to respond to you and to maintain continuity of correspondence.

We collect information from you only when you register on our site or fill out a form. When filling out a form on our site, you may be asked to enter your name, email address or telephone number. You may, however, visit our site anonymously.

Where you have submitted your contact details to us, you consent to being contacted by Swami PMC and its authorised representatives by telephone, SMS, email, WhatsApp or other electronic means in relation to your enquiry, our services, and the projects and offerings of the firm.

If your telephone number is registered on the National Customer Preference Register (commonly referred to as DND or NDNC), we will send you promotional communication only where you have given explicit consent recorded in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 and the directions issued by the Telecom Regulatory Authority of India from time to time. Service and transactional communication relating to an enquiry or engagement you have initiated will be sent in accordance with those Regulations.

You may withdraw your consent to receive promotional communication at any time by writing to us at grievance@swamideveloper.com, or by using the opt-out facility provided in the relevant communication. On receiving your request we will cease sending promotional communication to you. We may continue to send communication that is necessary for a service or engagement already under way.

7. Disclosure of your information
We do not disclose your personal information to third parties except in the following circumstances:

to employees, consultants, contractors and professional advisers of the firm who need access to it in order to perform their duties, and who are bound by obligations of confidentiality;
to service providers who host our website, manage our communications or provide technical support, strictly for those purposes;
to statutory authorities, regulators, courts or law-enforcement agencies where disclosure is required by law or by an order having the force of law;
where you have specifically authorised the disclosure.
8. Retention of information
We retain personal information only for as long as is necessary for the purpose for which it was collected, or for such longer period as may be required under applicable law, including for taxation, regulatory and record-keeping obligations. When information is no longer required, it is deleted or anonymised.

9. Security
We maintain reasonable security safeguards appropriate to the nature of the information we hold, including access controls, secure storage and restrictions on internal access. While we take these measures seriously, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

10. Your rights
Subject to applicable law, you have the right to:

obtain confirmation of whether we hold your personal information, and a summary of the information we hold and how it is being processed;
request correction of inaccurate or incomplete information, and completion or updating of that information;
request erasure of your personal information where it is no longer required for the purpose for which it was collected and where we are not required by law to retain it;
withdraw consent previously given for the processing of your personal information;
nominate another individual to exercise these rights on your behalf in the event of your death or incapacity;
register a grievance with us in respect of the handling of your personal information.
To exercise any of these rights, please write to the Grievance Officer at the address given in section 14. We will respond within the period prescribed under applicable law.

11. Information relating to children
This website and our services are not directed at children. We do not knowingly collect personal information relating to any person below the age of eighteen years. If we become aware that such information has been collected without verifiable consent from a parent or lawful guardian, we will delete it.

12. Links to other websites
This website may contain links to websites operated by other parties. We have no control over the content or privacy practices of those websites and encourage you to read their privacy policies before providing them with any personal information.

13. Changes to this Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised Policy will be published on this page with an updated date at the top. We encourage you to review this page periodically.

14. Grievance Officer and contact details
If you have any question, concern or grievance regarding this Policy or the handling of your personal information, please contact:

Subash Yadav
Grievance Officer
Swami Project Management Consultant LLP
1st Floor, Supreme Traders Centre, Above Post Office,
Sector-1, Charkop, Kandivali (West), Mumbai – 400067,
Maharashtra, India
Email: grievance@swamideveloper.com
Telephone: 02235025693

We will acknowledge your communication and endeavour to resolve the matter within the timeframes prescribed under applicable law.